All sales are FINAL and there are no REFUNDS or EXCHANGES allowed for any reason. Order modifications are not permitted after an order is submitted.

We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is unusual we want to hear from you. Notify us via email (BalanceHairCollection@gmail.com) within 7 calendar days from the date you received your package. Note that using non -recommended products, perming, coloring, lifting, rinsing, cutting, removing the hair from the weft, or otherwise processing the hair VOIDS the opportunity for a replacement, if it applies. If Balance Hair Studio verifies and agrees that the product is defective in any way, Balance Hair Studio will then exchange or replace the item. If Balance Hair Studio does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without a replacement of the product.

NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (FULL LACE WIGS, LACE CLOSURES & LACE FRONTALS), CAN NOT BE RETURNED. EXCHANGED OR REPLACED.