We will only accept unworn hair extensions in their original condition within (7) days of receipt of pickup or delivery. All tags and black hair ties/elastic(s) must still be attached and uncut, and extensions must be unaltered. We will NOT accept altered extensions, extensions with broken hair ties cut, missing tags, or elastic(s).

You will be reimbursed the cost of the item(s) at the time of purchase and any sales tax paid for the item(s). You will not be reimbursed for any shipping costs or associated shipping taxes.

Don't hesitate to contact us at 469-443-6547 or BalanceHairCollection@gmail.com to initiate a return or exchange. Please be aware that a $15 restocking fee is applied to all return orders.

NOTE: Failure to adhere to our return policy will result in your return being denied and the item will be shipped back to you. We will not give refunds or credits.

FINAL SALES:

DUE TO THE DELICATE NATURE OF LACE PRODUCTS (FULL LACE WIGS, LACE CLOSURES & LACE FRONTALS), CAN NOT BE RETURNED. EXCHANGED OR REPLACED.